Student Support

Ashmark Institute of Australia provides a range of services to support both local and international students during their time with the Institute. We understand the difficulties students may face in settling into a foreign environment and, thus, Ashmark Institute has a Student Services Department (SSD) available to offer personal and friendly assistance to students.
SSD staff offer students:

• Liaison with OSHC providers
• Assistance with airport pick-up and temporary accommodation assistance
• Long-term and temporary accommodation guidance
• Orientation programs
• Social and cultural activities and programs
• Personal counselling
• Employment Guidance Service

Legal Assistance Service

If you need legal advice contact a Student Support Officer (SSO) or Administration who will direct you to a student Support Officer.

The SSO can advise you where you can go to receive confidential advice on your rights and responsibilities in legal matters. The SSO can provide details of local legal firms who are able to offer you a first consultation, free of charge, to discuss your circumstances and offer students a reduced rate for service based on a sliding scale.

The SSO can also put you in contact with you nearest Legal Aid office and where you can receive free legal advice. If you need to go to court it is important that you receive legal advice. If you do not have a lawyer when you go to court, lawyers who give free legal advice and other help (duty lawyers) may be available to assist you. A free duty lawyer service is provided at large courts and tribunals across VIC. Duty lawyers are lawyers who work for Victoria Legal Aid (VLA) or are private lawyers who are paid by VLA to help you. The following is a useful link should you need legal advice:
http://www.legalaid.vic.gov.au/lawyeratcourt.htm

The legal assistance service is provided to ensure that all students at Ashmark Institute of Australia are legally protected and properly advised. The legal assistance service ensures that students have confidential support in gaining knowledge of their legal rights and responsibilities. Matters covered by the legal assistance services include:

Court Matters

Assault, drug offences, property offences, victim’s compensation, criminal matters, domestic violence, discrimination, motor vehicle accident, workers compensation and restraining orders.

General Matters

Consumer advice, corporate advice, employment advice including unfair dismissal, contracts and harassment, discrimination and harassment, tenancy disputes, advice on personal rights, general advice on property, divorce, and initial advice on custody, guardianship, access and property settlement, debt recovery, estate matters including wills, government disputes, administrative disputes, neighbour disputes, personal  injury and damages.

If you need legal advice contact one of Ashmark Institute’s Student Support Officers.

Please refer to the following list of contact details for emergency and Support services that you may need.