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FAQ's
FAQ’s – Determining Eligibility for Skills Victoria Funding
| Q. Why do I have to pay the enrolment fees when the training is funded by Skills Victoria?
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| A. It is Skills Victoria’s requirement under the Victorian Training Guarantee to charge eligible students a minimum fee of $375.00 for Diploma level courses.
Modern Learning Facilities. |
| Q. What if I don’t like the course and want to withdraw.
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| A. You can withdraw at any stage but we strongly suggest that you understand the course outline to determine its suitability for your personal learning needs.
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| Q. I would like to do a Certificate in Fitness. Do I qualify?
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| A. You might but you will have to deal with a Registered Training Organisation funded by Skills Victoria that offers this qualification. AIA only offers Diploma of Management (BSB51107) through Skills Victoria funding.
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| Q. I live in NSW right on the border of NSW and Victoria. Do I qualify?
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| A. Maybe. Please send us your Location details (address with post code) and reasons to enrol with us. Skills Victoria will consider such applications on a case by case basis.
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| Q. I live in Adelaide but will be in Melbourne for a few weeks as I have family here. Do I qualify?
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| A. No. If you don’t permanently reside in Victoria, then you don’t qualify for funding under the Victorian Training Guarantee by Skills Victoria.
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| Q. I am 19 years old and hold a Diploma of Accounting. Do I qualify? |
| A. Yes. If you are under 20 years of age as at 01st of January 2011, then you qualify for funding through Skills Victoria.
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| Q. What is formally assessing the international qualifications? |
| A. In Australia there is no single authority which assesses or recognises all overseas qualifications. Many professional, government and other organisations are involved, depending on the type of qualification or occupation and whether the assessment is for the purpose of migration or employment in a particular state or territory of Australia. |
| Q. I have a Bachelor’s degree from Overseas. Do I qualify? |
| A. Yes if you have not got your international qualifications formally assessed by the relevant body.
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| Q. I started my Bachelor’s at University of Melbourne but dropped out after completing part of the course. Do I qualify?
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| A. Maybe. We will need to ascertain from your Statement of Attainment in comparison to your Bachelor load to see if you fall below the diploma level. If your Statement of Attainment deems that you will indeed be up skilling to a Diploma level by undertaking the Diploma of Management at AIA, you will be eligible.
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| Q. What if I have completed a Bachelor’s Degree at University in Australia?
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| A. No you don’t qualify as qualifications at bachelor level and above are higher than Advanced Diploma.
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| Q. Do I need to have year 12? |
| A. There are no academic prerequisites, however applicants must demonstrate
• Certificate III level language, literacy & numeracy
• Demonstrated familiarity with basic management concepts |
| Q. I have a Diploma in Accounting from 1978. Would I qualify?
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| A. No. There is no “sunset” period which means it does not matter when you got your qualification, you can only qualify if the highest level of qualification achieved is below diploma level.
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| Q. I have a Certificate 3 in Retail, would I qualify? |
| A. Yes you would. As long as you don’t have a Diploma level qualification in any field, you qualify to up skill given you meet other eligibility requirements of Citizenship/PR and Age. |
FAQ’s – International Students
| Q. If I am unable to pay my fees on the due date, what do I do? |
| A. Students who are unable to meet their contracted payment schedule must see the Accounts/Finance Department as early as possible before the due date of their scheduled fee payment to negotiate an extension (also, please go to the Policies and Procedure Section on the website and refer to the table for International Students which will include the “Fee Payment Policy”) |
| Q. What happens if I am sick and am unable to attend class? |
| A. Students who are absent should see a registered medical practitioner and obtain a medical certificate. The medical certificate must state that you have a medical condition and the period you will be unfit for class. You will need to provide original medical certificate to the Administration Department. |
| Q. Do I need to tell the Institute when I change my address? |
| A. Yes, Condition 8533 of your student visa, requires you to notify your educational provider of any changes in your residential address within 7 days. Failure to do so is a breach of Condition 8533 and may result in a cancellation of your student visa by DIAC. |
| Q. Do I need a work permit for Part Time work as a International Student? |
| A. Once they have commenced studies, international students wishing to work in Australia no longer need to apply separately for a ‘student visa with permission to work’ under Australia’s new visa arrangements. Under the new processing arrangements, which came into effect 26th April 2008, all student visas will be granted with work rights attached. This removes the need for you as an international student to make a separate application; thus, enabling you to commence part-time work as soon as the commencement of your course. Under this new arrangement, students’ visa information will be stored electronically for access through the Visa Entitlement Verification Online (VEVO) service, which will allow you to view your visa details online. Employers, government agencies and education providers are also allowed to check your details with your consent. For more information please visit the
Department of Immigration and Citizenship (DIAC). |
| Q. How do I obtain a copy of my CoE? |
| A. Please make an appointment with Student Support Officer and they can issue a copy of your current CoE. |
| Q. How to apply for a deferment or suspension of studies? |
| A. Students must submit a form to the Student Support Officer requesting to defer or temporarily suspend their studies, together with documentary evidence verifying their situation (for example, a police report). AIA will process the application within 10 working days. Should the application be refused, AIA will provide written reasons for its decision. A copy of AIA's response will be kept in the student's file. |
| Q. How can I suspend my studies? |
| A. Deferring or suspending studies means to temporarily delay or postpone studies. A deferment or suspension of studies can be initiated by either AIA or the student. If you wish to suspend or defer your studies, it is advised that you first speak to the Student Support Officer and place your request in writing (also, please go to the Policies and Procedure section on the website and refer to the table for International Students which will include the “Suspending, deferring or cancelling a student’s enrolment policy”) |
| Q. How do I apply for my certificate? |
| A. You are eligible to receive your course completion certificate, if you have successfully completed your study which implies the following:
- You successfully met all the assessment requirements of the course you are enrolled in.
- You have paid all your tuition fees including any re-assessment fees.
Note: The Institute reserves the right to withhold granting the Award attained by the student, if student fees remain outstanding. To obtain your certificate and other documentation such as a Completion letter or Statement of Attainment you will need to contact the Student Support Officer at 287-313 Macaulay Road,North Melbourne 3051. |
| Q. I have not passed all my units, what shall I do? |
| A. If you are not passing units you are required to apply for re-assessment. Please note that AIA allows students to resit a unit.. Please contact Administration Department for more details.
Appropriate support/intervention strategies will be arranged throughout the semester to assist you in achieving course requirements |
| Q. How can I find out my results? |
| A. Results are generally published only after all units have been completed during a term. As trainers need time to mark all outstanding assignments, final semester results are, generally, available by the start of the next term. If you have any queries regarding obtaining results, please see Student Support Officer at 287-313 Maculay Road,North Melbourne 3051. |
FAQ’s – Other
| Q. What are the benefits of e-learning? |
A. The benefits are:
- Courses are accessible on your schedule
- Online learning does not require physical attendance
- Learning is self-paced (not too slow, not too fast)
- You're unbound by time - courses are available 24/7
- You're unbound by place - study at home, work, or on the road
- Read materials online or download them for reading later
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| Q. Do I have to be online or submit assignments at a certain time? |
| A. For course components that are online, you do not normally have to be online at a certain time. Instead, you can study when it is convenient for you, as long as you complete and submit required assignments and tests by the due dates indicated in the unit standard. |
| Q. Is the course fully on-line or there are certain days I can attend face-to- face classes? |
| A. The course is fully on-line. If you need to attend any classes, you need to contact your trainer/facilitator well in advance who will assist you in this matter. |
| Q. How do e-Learning classes work? |
| A. In general, for online classes, you will be required to complete assignments, take quizzes, and/or participate in discussions - all online. The course content resides within a Learning Management System (LMS) that AIA uses called Training Virtual Campus (Ashmark Online) which is Moodle based. Once registered for an e-Learning course, you'll be able to login to your course site at any time (24 hours a day, 7 days a week) from any Internet-connected computer in the world. |
| Q. Do e-learners have the same student services and resources as on-campus students? |
| A. Yes! e-Learning students can register and pay for classes online, meet with an advisor online, access tutoring services, use online library databases, contact the 24/7 help desk, and more. |
| Q. What technology skills do I need to be able to take an e-Learning course? |
A. Students taking e-Learning classes are more likely to be successful if they possess the following technology skills before starting their e-Learning classes:
- Know how to use a mouse and keyboard to select and start programs, and to enter information.
- Know how to connect to the Internet and use web browser software to locate information on the Internet.
- Know how to create and manage folders on a computer, including finding, uploading, downloading, and saving individual files.
- Know how to download and install "plug-in" software such as media viewers, java, etc.
- Know how to manage security settings on your computer through the Internet browser software and fire wall.
- Know how to use word processing software such as Microsoft Word to create, edit, and print text documents.
- Know how to send and receive messages using e-mail
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| Q. Who will teach me? |
| A. Depending on the Mode of Delivery you choose (Face to Face , Online or Blended), you will be allocated learning resources and be hooked up to a Trainer for the duration of your course. Please refer to our website for more details on modes of delivery. |
| Q. How do I know if this is not a SCAM? |
| A. You can verify our details on our website (www.ashmark.edu.au) and http://training.gov.au/. You are welcome to call Skills Victoria and verify our Registration status, The RTO No / Unique Identifier as viewable on NTIS is 121812. |
